- Privacy Policy: Inclusion is mandatory and should have the below mentioned points.
[A privacy policy is a statement or a legal document (in privacy law) that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client’s data].
- “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
- “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
- “We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”. The logo of the accepted cards are to be mentioned on their Home page and on their Payment check out page.
- Delivery & Shipping Policy: Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services).
[Once the order is placed the process they will be following to deliver/ship the items/goods, conditions and the time duration for the products to reach the customers].
- “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
- Policy of multiple shipments has to be mentioned on their website.
- At the time of checkout disclose to the cardholder, the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.
- Refund/Return Policy: Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services).
[Refund policy is the Compensation paid to a customer for over-invoicing or for returned goods which is to be mentioned on the website if allowed and the conditions under which refunds will be given to the customers].
- Recommended statement is “Refunds will be done only through the Original Mode of Payment”.
- Cancellation & Replacement Policy: Inclusion is mandatory (Applicable as per the website Products/Services).
[Cancellation & Replacement policy is to be stated on the website if allowed, the expected time span for the reporting an item/goods order to be cancelled/replaced and the related conditions. The conditions under which cancellation & replacement will be allowed has to be mentioned].
- Governing Law and Jurisdiction: Inclusion is mandatory and should have any one of the below mentioned points.
[Law governing the Merchants business, the Customer and the transactions carried out while the customer is using the Ecommerce website.]
- “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.
Return & Exchange Policy
Refund will only be provided for manufactory defective products if repair and replacement options are not available.
Seven days exchange policy from the date of invoice on items that not have been worn, used or altered in any way.
Jewellery once bought cannot be exchanged or returned.
All items must be returned in their original box with the original receipt/invoice copy, warranty, manual and authenticity certificate included in original purchase.
Product repair or exchange is limited to defects that are not caused by either product misuse or failure to follow care instructions: such returns must be accompanied by proof of purchase.
Defective items may be exchanged subject to applicable warranty on the product. (terms and conditions apply)
Exchanges can be made no more than once per item of an original invoice and may only be exchanged for items of equal or higher value.
If the value of exchanged items is less than the original invoice amount, we will issue a credit note for the difference in the name of the original purchaser. This credit note will be valid for a maximum period of 3 months from the date of issue. No refund of credit note will be permitted.
All above clause are subject to final inspection at our sales service center before an exchange or refund is authorized under any type of defect. Please quote your job card number for any future reference.